bdbake Privacy Policy

1. Information We Collect

bdbake collects personal data in order to operate a secure, compliant, and high-quality online gaming platform for players in Bangladesh. We collect only the information that is reasonably necessary to deliver and improve our services, verify your identity, process transactions, and meet our legal obligations. The categories of information we collect are set out below.

1.1 Registration Data

When you create a bdbake account, we collect the following information: your full legal name, date of birth, residential address (including city — for example, Dhaka, Chittagong, Sylhet, or Khulna), email address, and mobile phone number. This information is required to establish your account and is used for identity verification and correspondence throughout your relationship with bdbake.

1.2 Identity Verification Documents

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents including your National Identity Card (NID), passport, or driving licence issued by the Government of Bangladesh. Where required, proof of address documents such as recent utility bills or bank statements may also be requested. These documents are collected and retained solely for compliance and verification purposes.

1.3 Financial and Transaction Data

When you make a deposit or withdrawal, we collect details of the payment method used — such as a bKash mobile number, Nagad wallet reference, Rocket account number, bank account details, or card information. We also maintain records of all transactions including amounts, timestamps, and transaction reference numbers. Full payment card numbers are not stored by bdbake; card processing is handled by PCI-DSS-compliant third-party payment processors.

1.4 Usage and Behavioural Data

bdbake automatically collects certain technical and behavioural data when you use the platform. This includes your IP address, device type, operating system, browser type and version, pages visited, games played, session duration, betting history, and click-path data. This information is collected to improve platform performance, personalise your experience, and detect fraudulent or abusive activity.

1.5 Communications Data

When you contact bdbake's support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the identity of the agent who handled your query. This data is used for quality assurance, dispute resolution, and staff training purposes.

Data Category	Examples	Primary Purpose
Registration Data	Name, date of birth, address, email, phone	Account creation & KYC verification
Identity Documents	NID, passport, driving licence	Age & identity verification
Financial Data	bKash number, Nagad wallet, bank details	Deposit & withdrawal processing
Usage Data	IP address, device, games played, bets placed	Platform improvement & fraud detection
Communications	Live chat transcripts, support emails	Dispute resolution & quality assurance

2. How We Use Your Data

bdbake processes your personal data on a number of lawful bases. The primary purposes for which your data is used are described in full below.

2.1 Account Management and Service Delivery

Your registration data and identity documents are used to create and maintain your bdbake account, verify that you meet the minimum age requirement of 18 years, process your deposits and withdrawals in Bangladeshi Taka (৳), and provide access to all platform features including casino games, cricket betting, slots, and live dealer tables.

2.2 Legal and Regulatory Compliance

bdbake is required to collect and retain certain personal data in order to comply with anti-money laundering obligations, fraud prevention measures, and responsible gaming requirements. Where required by law or by a competent authority, bdbake may be obligated to disclose player data without prior notification to the affected player.

2.3 Responsible Gaming Monitoring

bdbake uses behavioural and transactional data to monitor for signs of problem gambling, including rapid escalation of deposit amounts, extended unbroken play sessions, and frequency of loss-chasing behaviour. This data is used to trigger responsible gaming interventions such as deposit limit suggestions, cooling-off prompts, and self-exclusion notifications in line with our Responsible Gaming Policy.

2.4 Security and Fraud Prevention

Technical usage data including IP addresses, device fingerprints, and login patterns is analysed to detect and prevent fraudulent activity, multiple account creation, unauthorised access attempts, and other security threats. Where suspicious activity is identified, bdbake may suspend an account pending investigation without prior notice.

2.5 Marketing Communications

With your consent, bdbake may send you promotional communications about new games, bonus offers, seasonal promotions (such as Eid or Pohela Boishakh specials), and platform updates via email or SMS. You may withdraw your consent to marketing communications at any time by contacting our support team or by using the unsubscribe mechanism included in each marketing message. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before the withdrawal.

2.6 Platform Analytics and Improvement

Anonymised and aggregated usage data is used to understand how players interact with the bdbake platform, identify areas for improvement, test new features, and optimise the performance and layout of pages. This processing does not identify you personally and is conducted in bdbake's legitimate interests as a platform operator.

3. Data Sharing & Third Parties

bdbake does not sell, rent, or trade your personal data to third parties for their own commercial or marketing purposes under any circumstances. However, in order to operate the platform effectively and meet our legal obligations, we share data with carefully selected third-party service providers in the following categories.

3.1 Payment Processors

To process deposits and withdrawals, bdbake shares necessary financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card processors supporting Visa and Mastercard transactions. These providers operate under their own privacy policies and are contractually obligated to use your data only for the purpose of completing the relevant transaction.

3.2 Identity Verification Providers

bdbake may use third-party KYC and identity verification services to authenticate the documents you submit during the verification process. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose other than verification on bdbake's behalf.

3.3 Game Software Providers

Casino games on the bdbake platform are provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive limited technical data (such as a pseudonymous player ID and session token) in order to deliver game sessions and calculate outcomes. They do not receive your name, contact details, or financial information.

3.4 Legal and Regulatory Authorities

bdbake may be required to disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities in Bangladesh where we are legally compelled to do so. We will notify affected players of such disclosures where we are legally permitted to do so.

4. Cookies & Tracking

bdbake uses cookies and similar tracking technologies on the platform to ensure its proper functioning, improve user experience, and gather anonymised performance data. A cookie is a small text file stored on your device when you visit a website.

4.1 Essential Cookies

These cookies are strictly necessary for the platform to function. They manage your session, keep you logged in during a visit, and maintain your preferences such as language or currency display. Essential cookies cannot be disabled without impairing the functionality of the platform.

4.2 Analytics Cookies

Analytics cookies allow bdbake to understand how the platform is used — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is collected in aggregated, anonymised form and is used solely to improve platform quality. bdbake uses privacy-respecting analytics tools that do not share data with advertising networks.

4.3 Preference Cookies

Preference cookies remember your settings and choices across sessions — for example, your preferred game category, display settings, or recently played games. These cookies improve the convenience of your experience but are not essential for core platform functionality.

4.4 Managing Cookies

You can manage or delete cookies at any time through your browser settings. Most browsers allow you to refuse cookies entirely, accept them only from specific sites, or delete existing cookies. Please note that disabling essential cookies may prevent certain features of the bdbake platform from functioning correctly. Instructions for managing cookies in common browsers (Chrome, Firefox, Edge, Safari) are available in each browser's help documentation.

5. Data Retention

bdbake retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our legal obligations and legitimate business interests. The retention periods applicable to each category of data are as follows:

• Account registration and identity data — retained for the duration of your account plus a minimum of five years following account closure, in line with anti-money laundering record-keeping requirements.
• Financial transaction records — retained for a minimum of five years from the date of each transaction, as required for financial compliance purposes.
• Identity verification documents — retained for five years from the date of submission or from the date of account closure, whichever is later.
• Communications and support records — retained for three years from the date of each communication, for dispute resolution and audit purposes.
• Usage and analytics data — retained in anonymised, aggregated form indefinitely for platform improvement purposes. Data linked to individual accounts is deleted or anonymised within twelve months of account closure.
• Marketing consent records — retained for the duration of your account and for three years following account closure or withdrawal of consent, as evidence of lawful processing.

When personal data is no longer required for any of the purposes set out in this Policy, bdbake will securely delete or anonymise it in accordance with our internal data destruction procedures.

6. Security of Your Data

bdbake takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the bdbake platform
• Encryption at rest for stored personal and financial data
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• Regular penetration testing and security audits of the platform infrastructure
• Multi-factor authentication requirements for administrative system access
• Automated fraud detection and anomaly monitoring across accounts and transactions
• Secure disposal procedures for data and physical media containing personal information

While bdbake employs best-practice security measures, no digital platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, bdbake will notify affected players as soon as reasonably practicable and will take immediate remedial action.

You are responsible for maintaining the security of your own account credentials. bdbake strongly recommends using a unique, strong password for your bdbake account and enabling SMS-based two-factor authentication through your account settings. If you suspect your account has been compromised, contact support immediately at [email protected].

7. Your Privacy Rights

As a player using the bdbake platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or by writing to [email protected]. We will respond to all valid requests within a reasonable timeframe.

7.1 Right of Access

You have the right to request a copy of the personal data that bdbake holds about you, along with information about how it is being used. This is sometimes called a Subject Access Request. We will provide this information free of charge in a clear and structured format.

7.2 Right to Rectification

If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly through your account settings panel, or contact support for assistance with changes that cannot be self-served.

7.3 Right to Erasure

You may request that bdbake delete your personal data in certain circumstances — for example, if you close your account and we are no longer required to retain the data for legal purposes. Please note that erasure requests may be declined where retention is required by applicable law, such as anti-money laundering regulations, which require financial records to be kept for a minimum of five years.

7.4 Right to Restrict Processing

In certain circumstances you have the right to ask bdbake to restrict the processing of your personal data — for example, while the accuracy of data is being verified, or while a complaint is being investigated. During a period of restricted processing, bdbake will continue to store your data but will not use it for any other purpose.

7.5 Right to Withdraw Marketing Consent

Where bdbake processes your data for direct marketing purposes on the basis of your consent, you have the right to withdraw that consent at any time. You can do this by contacting support or by using the unsubscribe link included in any marketing email or SMS. Withdrawal of consent will not affect the lawfulness of any processing that took place before the withdrawal.

7.6 Right to Complain

If you believe that bdbake has handled your personal data in a manner that does not comply with applicable data protection standards, you have the right to raise a complaint directly with bdbake by contacting [email protected]. We take all privacy complaints seriously and will investigate and respond to each one in good faith.

8. Updates to This Policy

bdbake reserves the right to amend this Privacy Policy at any time. When material changes are made, we will notify registered players by email or via an on-screen notification upon next login to the platform. The updated Policy will be published on this page with a revised effective date displayed at the top of the document.

Your continued use of the bdbake platform following notification of changes to this Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the changes, you should stop using the platform and contact us to close your account before the revised Policy takes effect.

We encourage all players to review this Privacy Policy periodically to stay informed about how bdbake protects and uses personal data. Questions, concerns, or requests relating to this Policy should be directed to our support team at [email protected] or via live chat, which is available 24 hours a day, every day of the year.